Emergency/Security Information — San Francisco Marriott Marquis

SECURITY

Your safety is our first concern. The Security Staff is available 24 hours a day should you need assistance.

TRAVELER SAFETY TIPS

We want to do all we can to help you enjoy a memorable and safe stay at our hotel. Here are a few tips for your safety and security while you are traveling.
Inside the Guest Room
Lock your door securely using all locking devices when you are in your room and always use the viewport to identify visitors.
Before opening your guest room door, ask for identification. If you’re uncertain about anyone who comes to your door, press At Your Service on your phone.
You may place your valuables in the safe available in your room. Safe-deposit boxes are also available at the Front Desk.
Check to make sure connecting room doors are locked.

Outside the Hotel

Be observant and look around carefully before entering parking lots.
If you are traveling in a vehicle, don’t leave any valuables within view.
If you see or hear suspicious activity around the hotel, please notify a hotel staff member immediately.

fire safety:

Should an alarm occur, hotel associates will conduct a rapid investigation of the alarm’s cause.

Please remain calm and listen for instructions over our public address system. Trained hotel staff will advise all guests of the nature of the alarm and any actions that need to be taken.
In the rare event that a hotel evacuation is requested; follow the evacuation map that is located on the back of your guest room door. Take your guest key and leave the room. Do not use the elevators. Walk to the closest stairway and leave the hotel.

If you are in a function room or food and beverage outlet, proceed directly to the nearest Emergency Exit and exit the building.

Once outside the building, hotel associates will direct you to our holding area, located in Yerba Buena Gardens, located across Mission Street. You will be notified when it is safe to return to the hotel.

When you Check-In

Locate the nearest fire exit and fire extinguisher
Examine the staircase layout
Count the doors between yours and the nearest fire exit - remember the number
Study your windows to see if they open

If there is a fire

Call the in-house emergency number, Dial 6666
Pull the fire alarm pull station if there is one nearby
Remain Calm. You will be much safer if you are thinking clearly
Leave immediately if there is a fire in your room and close the door securely behind you
In the event that your room is filling with smoke
Do not break or open the window
Crawl as close to the floor as possible, feel the door for heat before leaving your room. If the door is hot, do not open it. If the door is cool to the touch, slowly open it prior to leaving in order to check the hallway.
Take your room key with you
Keep a wet cloth over your nose and mouth
Close the door behind you
Stay low to the floor
Crawl to the nearest fire exit, staying near the wall. Even if you do not see smoke, toxic fumes can be invisible and air is always fresher near the floor.
Remember the number of doors to the nearest fire exit and count them as lights may not be functioning during a fire.
DO NOT USE THE ELEVATOR
RETURN TO YOUR ROOM IF THE STAIRWAY IS SMOKE FILLED
If stairway is clear, proceed downstairs holding the handrail

If you have to stay in your room

Do not break the window or open the window
Shut off fans and air conditioners
Wet cloth and tie it over your nose and mouth in a triangle for easier breathing
Fill the bath tub and sink with water
Seal your room by wetting towels, sheets, etc., placing them around the cracks in the door and the window

Remember

Pre-planning always helps in a stressful situation
Do not panic

Designated Evacuation Area

Yerba Buena Gardens - across the street from the hotel (Mission Street Side), grassy area.

earthquakes

If You Are Outside the Building

Move away from buildings to an open area such as the Yerba Buena Gardens across from Mission Street
Watch out for downed Electrical Power Lines
If a large amount of debris is falling, try to find some cover such as a building overhang. Stay there until the shaking stops
Be prepared for aftershocks

If Your Are Inside the Building

Try to get at least 15 feet away from a window so you are not cut by flying glass.
Never run outside during the earthquake
If you are in the hallway or open area, sit down against the wall and cover your head and neck with your hands. Remain there until shaking stops.
Never take elevators during the earthquake
Do not use any open flames such as candles - the risk of gas explosion is high at this time
Duck, Cover & Hold -
Duck under a sturdy desk or table
Cover your head and as much of your body as you can
Hold onto the table; if it moves, remember to move with it, keeping yourself covered as you go.
Be prepared for aftershocks
Instructions will be made over the hotel’s Public Address System advising all guests and hotel associates of situation and any response needed.

POWER FAILURE

Pick up any house phone. You will automatically be connected with an operator.
For phones that can dial an extension, the operator can be reached by dialing 0.
The operator will notify Engineering and dispatch an engineer.
In the event of a power failure, the hotel's emergency generator will activate, supplying power to the public areas for 24 to 48 hours depending on load demand. As the hotel can arrange for refueling of the generator, delivery of emergency power could be extended. Emergency power delivery is limited to 1 elevator, emergency hallway lighting and emergency egress lighting.
During emergency power operations, there will be no guest room power or lighting, no heating, ventilation or air conditioning, and no water.
Additionally, announcements will be made to inform hotel occupants on the procedures in effect.

MEDICAL EMERGENCIES

Call the Security office at extension 6666 and report your exact location and the nature of the emergency.
In the event that you believe the guest requires immediate medical assistance from Paramedics, call Security office at extension 6666 and then dial 911 to save time and have the Paramedics and the Fire Department dispatched to our hotel immediately.
Hotel security is trained in First Aid and CPR and are available 24/7
Automatic External Defibrillator is Available in the Fitness Center and carried by Security Department Response Team.

On Call Doctors

Traveler Medical Group
490 Post St, suite 225
Phone: 415-981-1102

24 hour on call medical service. Minimum charge $220 for office visit and $600-700 for outcall, hotel visit. Travel Medical Group’s office is located within walking distance of the hotel.
http://www.travelermedicalgroup.org

Discover Health
990 Columbus Ave
San Francisco, CA

Phone: 415-732-7029
Pediatric Patients (Under 18) call Dr. Steven Martel 415-265-4448
Adult Patients call Dr. Clifford Sewell 415-728-3030
24 hour on call medical service, hotel visits or seen in the office. Minimum in-office charge is $400.00 per visit, minimum outcall charge (visit to the hotel) is $500.00
http://www.n1health.com

Urgent Care Clinics

Concentra
415-781-7077; 415-210-3494 after hours
26 California Street
Mon– Fri: 7am - 7pm. Sat: 9am - 5pm
concentra.com

Care-Practice
415-864-4444
508 A 14th Street
Mon-Fri: 9:30-6pm; Sat & Sun 10:30am-3:30pm
carepractice.com

Dentists

Gregory Zabek
415-362-1102
490 Post St. Suite 404

Haleh Bafekr
415-433-8377
490 Post St. Suite 549

EMERGENCY COMMUNICATION

Reporting a fire

Pull a manual pull fire alarm station
Use the telephone and dial Security Emergency Extension: 6666
Use the telephone and dial 9-911

Fire alarm system

The fire alarm system consists of both visual (strobes) and audio (whopping sound) devices.
When a alarm is activated from any source, a signal is sent to the FIRE COMMAND ROOM (FCC), PBX, LOSS
PREVENTION DIS-PATCH, ENGINEERING EMS., and our HOTEL MONITORING COMPANY at the same time, the strobes and sirens are activated on the floor of the alarm.
Magnetic door holders are released and the smoke control system is activated accordingly.
If an elevator smoke detector is activated the elevators will be recalled to the 1st floor.

Public address system

The fire alarm system includes a public address system. The controls and microphone are located in FCC.
There are speakers located in every guest room and throughout the entire hotel.
Announcements can be made to individual floors, multiple floors, or the entire hotel.
In response to the various conditions which occur during an emergency, the following scripts are provided to communicate with hotel guests and staff over the public address system in case of a fire alarm.

GENERAL SAFETY AND SECURITY

Hotel security is available 24 hours per day. The hotel emergency line is extension: 6666
Never tell a stranger your room number.
When checking into your room, take time to study the evacuation map on the back of the guest room door and note the location of the nearest emergency stairwell.
Do not admit unexpected visitors into your room without first making identification. A view portal is provided in your door. If there are any doubts about the person’s true identity, please contact security at extension 6666
Guard your room key or access card. Don't set the key or card down in a visible location when you're at a hotel, pool or a dining room.
Do not leave your room door open when carrying baggage in or out of the room or when using vending machines.
If arriving at night, use the hotel's main entrance. You may be asked to show your room key and photo identification.
Do not leave valuables unattended in common areas of the hotel.
If you must leave valuable items in your room, use the guest room safe.
Don't hesitate to ask a hotel employee to accompany you to your room.

SHELTER IN PLACE

Shelter in place means associates, guest or anyone else on property, will seek emergency shelter within a area of the hotel to protect them from the effects or a toxic or hazardous substance. While a act of terrorism might come to mind first, it could any incident that causes a release of toxic or hazardous chemicals into the air, such as a hazmat incident, fire or accident.
In the event that a shelter in place is advised for the area including the SAN FRANCISCO MARRIOTT MARQUIS, all persons in the building will be notified that the SAN FRANCISCO MARRIOTT is preparing to shelter in place and that all doors will be locked within 5 minutes. After time, no one will be allowed to break the seal on the door until the “all Clear” is announced.
The designated shelter in place location is the Yerba Buena Ballroom located Below the B2 Level.